Car Service App Project: City Of Cars
A car service app that understands the importance of transparency while servicing your cars. They connect car owners to top-notch service centers that are nearby their location.
INDUSTRY
Automotive Industry
COUNTRY
Philippines
- Laravel
- Flutter
IMPLEMENTATION
3 Months
About City Of Cars
City Of Cars is an on-demand industry application that provides car pick-up and drop directly from an owner's home to the service center. It assists car owners to know the progress of their car service and what all pieces of equipment need service or maintenance.
With the USP of providing a transparent car service, COC ensures that a customer knows what is being done in their car without being physically present in the service center.
With a vision of eliminating inconsistent pricing and lack of trust, we helped the entrepreneur to create a feature-loaded application.
Benefits Of City Of Cars
- Creating custom plans depending on the geographical location of the car model, brand, and type of fuel used.
- An inspection report for their car at both the pre-inspection and the post-inspection stages.
- Nearby service center pairing.
- Multiple personalized plans with an easy booking process.
- Home/other preferred location vehicle pickup and drop-off.
- Under one profile, customers can manage multiple cars.
- Updates on the progress of the car service in real-time.
- Customers can add different cars across different cities.
Features Of COC
Admin App
- Custom Plans- Our client had a very specific demand that every city should have different pricing plans based on the brand of vehicle, its fuel type, and car model.
- Order Management- Through the admin app, the one using it can accept or reject a car service request. Moreover, they can even manually pair the customers with nearby service centers.
- Customer Support- We added chat support in the app through which both customers and service center agents (Scouts) can raise a query and get it resolved. The admin will get a notification through email, every time there is a new query raised.
- Customer Feedback- Once the service is completed the customer will receive a customer feedback form. The admin can view the result in its app.
- Preset Updates- The admin can select and show plans to the customers based on the current market scenario. They can create 2-3 different pricing plans, save them and apply them whenever they want.
- User Management- Admins can activate or deactivate users or scouts as per their choice.
- Role Management- The admin can even distribute its responsibilities by creating sub-admins in the app.
- Order Panel- This panel will contain all the information related to the service requests made and the payment received.
- Payment Info- As soon as a payment is made, the admin will get notified about it in the order panel. Furthermore, if the payment is via cash on delivery then the admin will get notified once the dealer deposits the cash in their account.
Scout (Vendor) App
- GPS Tracker- We installed a GPS tracker in both the user and scout app that ensures easy vehicle pick-up and drop-off.
- Pre-Inspection Report- The scout can create a pre-inspection report that informs the customer what all things need servicing and the estimated cost of it. The report will be sent to the customer for approval.
- Post-Inspection Report- There are changes of a bit more services requirement once the mechanic goes deep into the vehicle, Thus, the scout can again raise a request and get approval from the customer.
- Payment Info- Scout will beforehand know the mode of payment which reduces confusion.
User App
- High Security- Once the user schedules a car service they will receive an OTP that needs to be conveyed to the one picking up the car. This reduces the chances of theft.
- Service Cycle Updates- Customers can view every single update that is going on in the service center. This creates a transparent environment between the customer and the service center.
- Multiple Car Listing- Customers can list multiple cars in one user account. Moreover, they can even list cars from different cities and get them services while not being present at the location.
- Service Approval- Customers can decide on what maintenance they want in their car. They will get a list of repairs that needs to be done from the scout and the customer can accept or deny the request.
Project Approach
- Business Analysis- The first step in developing any software is understanding its requirements and getting to know the key features and functionality. For that, we did a virtual meeting with the owner of COC to better understand the requirements.
- Designing & Prototyping- Once the ideas were clear, we started designing the wireframes, user flows, and more. We worked closely with the client and ensured that all the requirements are met.
- Development- After the design was ready, we started developing the application by selecting a technology stack and writing codes. We followed the best practice while developing the app, such as using version controlling, conducting code reviews, and so on.
- Quality Testing- Once the development was completed, our quality assurance engineers conducted high-intensity testing to ensure that it meets the client's expectations.
- Launch & Support- After our QA engineers give a green flag, we launched the app on the PlayStore and App store. Furthermore, we are providing them with free 45 days of post-maintenance support to ensure they don't face any issues in their journey.
Client Testimonial
Ujjwal Verma
CEO At STARLIGHTAUTO PVT.LTD
I wanted to take a moment to express my gratitude and appreciation for Shubham Jain. Shubham quickly assumed the leadership of the project during a critical phase when things were uncertain.
Despite facing numerous challenges and obstacles along the way, Shubham remained a calm and steady presence, always putting the needs of the project first. He took the time to truly understand the project specifications and overall concept, diving deep to identify potential issues before they could become problems.
What impressed me the most about Shubham was his unwavering commitment to meeting deadlines and delivering high-quality work. He consistently went above and beyond to ensure that every aspect of the project was completed on time and to the highest possible standard.
Thanks to the whole team Dipendra, Jitendra, Rajat, Akash, Nitesh, Shubham Pareek for their hard work, leadership, and unwavering commitment to the success of our project.
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