In a business world with a lot of competition, customer service is one of the most important ways for a business to stand out. Businesses can improve customer satisfaction, build long-term loyalty, and gain a stronger competitive edge by giving customers great help and quickly solving their problems.

It’s important to realize that putting customer support software at the top of the list shows a dedication to providing unmatched value, which in turn helps the business succeed and grow.

McKinsey’s 2022 State of Customer Care Survey says that taking care of customers has become a strategic goal for businesses. Analysts have told companies what their most important goals should be for the next few years. These goals include improving the customer experience and using AI to grow their digital care and advanced analytics ecosystems.

Now that generative AI development services rule the world, Zendesk, one of the most popular cloud-based customer support systems, is using AI to give its users seamless customer support.

Through a strategic partnership with OpenAI, the customer service provider has made cutting-edge smart CX tools available to improve relationships with customers and give them more personalized answers.

Zendesk is in a good situation to take advantage of the growing demand for AI-powered cloud-based customer support solutions. As of May 2023, the company’s market value was $9.62 Billion. This was partly due to its focus on personalized customer service, automation of chores, and flexible pricing.

By using the industry-leading features of an AI-driven business tool like Zendesk, companies in a wide range of industries can also improve their customers’ experiences and save time and money.

This post will explain everything you need to know about building a customer service platform and how much it costs to build an AI customer service platform like Zendesk. We will also look at a few things that affect your total development budget and how a platform for customer service like Zendesk makes money.

So, without further ado, let’s start by figuring out how much it costs to build a Zendesk customer support platform.

Find out how much it will cost to build a customer service platform with AI like Zendesk.

Figuring out how much it would cost to build an AI-powered customer care platform like Zendesk

To give you an idea, the cost of developing the Zendesk customer help platform ranges from $50,000 to $350,000. Other things that affect the total cost of development are the developer’s hourly rate, the complexity of the app, its features, the platform it runs on, the tech stack, etc.

It’s important to know that a company that specializes in building customer support platforms can help you figure out how much it will cost to build an AI CRM platform like Zendesk based on your specific business needs. Let’s move on and talk about the main things that affect the growth of an AI customer service platform.

8 Steps To Build A CRM Tool Like Zendesk

8 Steps To Build CRM Tool Like Zendesk

It is important to know that the cost of making an AI customer support platform depends a lot on how many features it has and what technologies are used to make them. A well-requested feature list based on a thorough study of your audience can help you get a better return on investment (ROI) and help your app gain traction in the market.

How much it costs to build an AI customer service tool like Zendesk depends on a number of things.

App Difficulty

A key factor in figuring out how much money is needed to build an AI-powered customer service tool like Zendesk is how complicated it is. For example, making a customer support app with a long list of features, AI integration, and a lot of complexity generally costs more than making a platform with only a few features and regular functions.

Customer Support Platform Type Customer service platform development cost breakdown Time Frame
Simple $50,000 to $80,000 3 to 6 months
Moderately Complex $90,000 to $175,000 6 to 8 months
Highly Complex $200,000 to $350,000 9+ months

Design for UI/UX

For AI CRM software development like Zendesk, the UI/UX design of the app is another factor that affects the cost. A well-defined UI/UX strategy must be used to make a customer service platform that can promise business success. Your mobile app can be at the cutting edge of technology if it is designed to attract and keep users. This will set the stage for its success. This needs a full quality check of the app’s wireframes against different methods, which can directly affect the cost of developing the customer service platform.

The app store

A key factor in how much it costs to make a customer support tool is the app platform it runs on. The requirements for making apps for iOS and Android are different and rely on things like time and testing. To get the most out of the app development funds, it’s best to start with just one platform. As the app gets more famous, you might want to switch to a cross-platform app.

Size of Team

The size of the app development team is another important thing that affects the total cost of building a Zendesk customer support platform. Even though hiring freelancers could save money, their lack of knowledge could hurt the quality of the app. On the other hand, outsourcing the job to a company like Appic Softwares which specializes in AI app development can save money and take advantage of their years of experience.

Where  is the App Development Company

Customer service platform software development costs are also affected by where the customer service app development business is located. It is important to know that the rate of growth per hour in places like Asia or Europe is less than in the UAE, the UK, or the US. Here is an estimate of the rate of growth per hour in the most important regions:

Region Hourly Rate of Development
UAE $60-$65
US $95-$100
Western Europe $80-$90
Australia $70-$90
Eastern Europe $50-$55
Asia $25-$40


Making sure that mobile apps are well taken care of is a key part of building a customer service base. It is important to do what needs to be done to make sure that the app works well on all major devices. This includes the fees needed to keep an app bug-free, offer updates to the app, and add more AI features based on what the market needs.

Tech Stack 

To make a strong customer service tool that meets specific business needs, you need a strong tech stack. The hired Zendesk app writers must use top-of-the-line technologies to make sure the app takes off on the market right away and stays around for a long time. Also, it’s important to know that the cost of building AI CRM software like Zendesk can change depending on how the tech stack is implemented by the chosen development team.

Support app creation technology stack


The feature list is a key part of figuring out how much it will cost to make AI software like Zendesk. A very complicated app with a long list of features can lead to higher development costs. But it’s important to know that the app needs a well-defined set of features that set it apart from rivals. To make sure the app is successful, the features should improve the user experience and make the app more useful.

Features to be added to customer service platforms like Zendesk that use AI

To build a successful and efficient customer support experience on an AI-powered customer service platform like Zendesk, you need a number of features. Here are some important things about Zendesk CRM:

Zendesk Customer

Features of the Zendesk customer service platform

Chatbots that use AI:

AI-powered chatbots can do simple things like schedule appointments, answer frequently asked questions, and more while quickly answering to customer questions. These chatbots can be set up to reply to user messages with personalized, relevant information based on the situation. This takes some of the work off of human customer service reps.

Automatic Routing of Tickets:

The automated routing of tickets is another important part of the Zendesk customer help platform. The tool can send customer questions to the right agent, making the customer service team more efficient and cutting down on the time customers have to wait. Automatic ticket tracking makes it easy for customers to find the person who can help them with their problems.

Integration of Multiple Channels:

It’s important to let customers talk to you through different methods, like email, social media, and the phone. Integration with multiple contact channels lets customer service reps answer questions from different channels all in one place, which makes their jobs easier and saves them time.

API Voice:

Customers should be able to call the customer service representative with just one call button or link.

Messages that comply with HIPAA:

Healthcare organizations that use customer help platforms must follow HIPAA rules when talking to customers.

Help for the agent:

With the help of AI-powered insights and suggestions, agents should be able to solve customer problems quickly and in the right context. They can also use AI-generated content to react quickly and in the right way.

Summary of the content:

The platform should quickly summarize long tickets, which will cut down on the time it takes for agents to solve problems and improve overall efficiency.

Benefits of Adding AI to your customer service to make it better

Agents are the heart of your customer service business. They are the ones who make it work and make it successful. AI integration expands their abilities and lets your team keep getting better with each contact with a customer. This makes customers happier and makes it easier for your team to help them.

They give agents the right background information.

By using the latest review tools in the industry, the time it takes to sort and prioritize messages and emails can be cut down by a lot. Before starting a conversation, agents can learn a lot about a customer’s wants and feelings, which helps them give more personalized and proactive help.

speeds up the time it takes to solve queries.

With an AI-powered customer support tool, you can handle requests faster because intelligence is built into your workspace. The use of AI makes agents more productive and helps them provide better customer service by giving them useful information and ideas on how to solve customer problems quickly.

gives the correct information

A strong platform can give agents personalized article suggestions that they can share with customers during each chat. This makes sure that customers get the right information at the right time.

More focus on work that makes a difference

Bots are used on the site to get information about customers, such as their name, email address, and the nature of their problems. With the help of AI-powered customer support software, workers can quickly sort and handle common requests so they can focus on more important tasks.

Understanding the process of making a customer care platform

When making apps like Zendesk, a strict development process is needed to make sure that the app meets user goals and gives them a reliable and consistent experience. Here are some important steps to take when making an app like Zendesk:

How to make a customer service tool like Zendesk

essential steps in developing a Zendesk-like app

Specifying what the application is for:

Before starting to create an app, it’s important to know what it’s for and what it needs to do. Think about the app’s goals, who it’s for, and what features they need. This process makes sure that the team working on the program knows what its goals are and how it will help users.

Planning and estimating for a project:

After figuring out what the goal of the app is, the next step is to plan and scope the project. This includes figuring out how big the project is, how long it will take to build, what features the customer service platform will have, and how many tools are needed. The project plan must include a list of deliverables, milestones, and key performance indicators (KPIs) so that the success of the project can be tracked.

Developing a design idea:

The next step is to come up with an idea for how to build an application. The design idea should match the goals of the app and the needs of the people who will be using it. Wireframes, sketches, and prototypes can be used to show the user interface and user experience of a program. After the design idea has been chosen, the team working on the program can get to work on it.

Putting together the app:

There are a few steps in the development process, such as building the front end, building the back end, and testing. Front-end development involves making the user interface and putting the design idea into action. Back-end development involves making the parts of the program that run on the computer, like the database and APIs. Testing is an important part of the whole development process because it makes sure that the app works right and meets the user’s needs.

Getting the application up and running:

After the program has been designed and tested, the next step is to start and roll it out. This means putting the program into the working environment, setting it up, and making sure it works right. During the launch and deployment phase, a plan for ongoing upkeep and support should be made so that any problems can be fixed.

Adoption by users and feedback:

The last step is to see if users like the app and get their comments on how to make it better. This includes marketing the app to the people it’s meant for, getting comments from users, and looking at data from users. User feedback is essential for improving the program and making sure it meets the needs of the users. User data and comments are important pieces of information that can be used to add new features, fix bugs, and make the user experience better.

How can you make money with an app like Zendesk?

There are a number of ways to make money with an app like Zendesk.

Strategies for making money that can be used with an app like Zendesk 

app like Zendesk.

Model-based on subscriptions:

A common way for SaaS businesses like Zendesk to make money is through subscriptions.

In this approach, customers pay a regular fee to use the services and features of the app. Depending on how the app’s price is set, the membership fee could be paid monthly or yearly. This method gives businesses a steady and predictable way to make money, which helps them plan their operations better and lets users keep using the app’s goods.

[Also see: How to Get Your SaaS Business on a Mobile App: A Step-by-Step Guide]

Model of Tiered Prices:

The app’s prices are set up in tiers, and each price tier comes with a different set of features and services. Customers can choose the tier that works best for them and their income. This strategy can help you bring in a bigger range of customers and make more money by selling items at higher price points.

Pricing Based on Each User:

Under the per-user pricing approach, a price is charged for each user who uses an app’s services and features. This method of pricing is especially helpful for businesses with a large number of users because it ensures a fair and scalable payment system that matches actual usage.

Services for Customization and Integration:

For example, Zendesk may offer customization and integration services to clients who want a unique answer for their business needs. For example, you could change the app’s features or link it to other software programs. These services could be given for money, giving the business a second way to make money.

Affiliate programs and advertising:

For example, Zendesk can make money through ads and affiliate marketing. In this case, the app might have ads or links to other companies or services that are connected. This method works for apps that have a lot of users and a large online profile.

Use the market for AI-based customer service platforms.

Use our vast experience in making AI-powered customer support platforms to your advantage.

In today’s business world, where competition is fierce, keeping people happy and coming back for more is key to success. To do this, businesses must put customer service first, and this is where a strong customer service tool powered by AI like Zendesk shows its worth.

These platforms make it easier to handle customer questions, complaints, and suggestions in a good way. This speeds up reaction times and makes customers happier and more loyal. By using an app like Zendesk, companies can improve their customer service and make sure that customers’ questions are answered quickly and to their satisfaction.

With the help of Appic Softwares AI development services, you can make a strong customer service platform like Zendesk that can help your business find ways to improve its products or services. This can help you make better financial choices and bring in more money.

Our team of experienced developers who specialize in making AI-powered customer service platforms uses the latest technologies and tools to make a product that is scalable, secure, and adjustable.

Get in touch with our team to give your business an edge over the competition and increase the number of happy and loyal customers.


Q: What are the perks of making a platform like Zendesk for customer service?

Some of the perks of a customer service platform for businesses are:

  • customer satisfaction has gone up
  • Better interaction with customers
  • Better use of resources
  • Better examination of data
  • Save money

How much does it cost to make a customer service tool like Zendesk?

  • Depending on a number of factors, the cost of building an AI customer service platform like Zendesk can run from about $30,000 to $200,000. These include the site of the app development team, the app’s UI/UX design, its features, the chosen tech stack, the app platform, etc.

How long does it take to make a customer service tool like Zendesk?

  • How long it takes to make an app like Zendesk varies on how complicated it is. Usually, it takes 10 to 12 months to make a customer service software platform with a lot of features, but it only takes 3 to 6 months to make an app like Zendesk with few features.

Get in touch with our team to provide your company a competitive edge and raise client retention and satisfaction levels.